Privacy Policy

This Privacy Policy explains how CFX.TRADE collects, uses, stores, shares, and protects personal information provided by clients, prospective clients, partners, affiliates, and website visitors.Your privacy is important to us. We are committed to handling personal data in a transparent, secure, and responsible manner. This Policy applies when you access our website, submit an inquiry, register for an account, apply for a partnership, use our trading platform, or communicate with us through any official channel.By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are
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For the purposes of this Privacy Policy, references to “CFX,” “we,” “us,” or “our” mean: CFX.TRADE
Trading as: CFX.TRADE
Contact Email: support@cfx.trade
‍If CFX Trade operates through multiple group entities, this Privacy Policy may apply to the relevant entity responsible for providing services to you.

2. Information We May Collect
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We may collect and process different types of personal information depending on your relationship with us.
This may include:
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- Full name and contact details
- Email address and phone number
- Date of birth, nationality, and country of residence
- Identity verification documents, such as passport, national ID, or driver’s licence
- Proof of address, such as utility bills or bank statements
- Employment, income, source of funds, and source of wealth information
- Trading experience, investment knowledge, risk profile, and product suitability information
- Account details, trading history, transaction records, deposits, withdrawals, and wallet information
-Bank account, payment provider, or e-wallet details
- IP address, device information, browser type, operating system, and login activity
- Website usage data, cookies, tracking data, and analytics information
- Communications with us, including emails, chats, phone calls, support requests, and form submissions
- Information submitted through affiliate, referral, white label, or partnership applications

If you apply as a corporate client, affiliate, or white label partner, we may also collect business-related information, including company documents, ownership details, director/shareholder information, business model, target markets, expected client volume, and promotional channels.

3. How We Collect Information
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We may collect personal information directly from you when you:
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- Visit our website
- Register for an account
- Complete KYC or verification forms
- Use our trading platform
- Deposit or withdraw funds
- Contact our support team
- Subscribe to updates or marketing communications
- Submit a contact, referral, affiliate, or white label application
- Participate in promotions, surveys, campaigns, or events

We may also collect information from third parties where permitted by law. These may include identity verification providers, payment processors, banks, compliance databases, affiliates, introducing brokers, marketing partners, analytics providers, and publicly available sources.

4. Why We Use Your Information

We may use your personal information for the following purposes:

- To create and manage your account
- To verify your identity and comply with KYC, AML, sanctions, and fraud-prevention requirements
- To assess your eligibility for our products and services
- To provide access to our website, trading platform, and related services
- To process deposits, withdrawals, payments, rebates, commissions, and transactions
- To monitor trading activity, account usage, and platform security
- To provide customer support and respond to inquiries
- To manage affiliate, referral, IB, and white label relationships
- To improve our website, services, platform performance, and user experience
- To send service updates, operational notices, market updates, and promotional communications where permitted
- To detect, prevent, and investigate fraud, misuse, abuse, or unauthorised activity
- To comply with legal, regulatory, tax, audit, accounting, and reporting obligations
- To protect our rights, property, clients, partners, and business operations

5. Legal Basis for Processing

Depending on the applicable law and the purpose of processing, we may process your personal information based on one or more of the following legal grounds:

- Performance of a contract with you
- Compliance with legal or regulatory obligations
- Our legitimate business interests
- Your consent, where required
- Protection of our legal rights and interests

Where we rely on consent, you may withdraw your consent at any time by contacting us.

6. Marketing Communications

We may use your contact details to send you information about our products, services, promotions, platform updates, market content, or partnership opportunities. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at: support@cfx.trade
Please note that even if you opt out of marketing communications, we may still send important service, account, legal, or security-related notices.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, remember preferences, analyse traffic, measure performance, and support marketing activities.Cookies may collect information such as device type, IP address, browser type, pages visited, time spent on pages, and interaction data.
You may control or disable cookies through your browser settings.
However, disabling cookies may affect the functionality of certain parts of our website or platform.

8. Sharing of Personal Information

We may share personal information with selected third parties where necessary for business, operational, legal, or regulatory purposes.

These may include:

- Group companies and affiliated entities
- Payment service providers, banks, and e-wallet providers
- Identity verification and KYC providers
- Trading platform, liquidity, technology, hosting, and infrastructure providers
- Customer support, CRM, analytics, marketing, and communication service providers
- Affiliates, introducing brokers, referral partners, or white label partners where relevant
- Legal, compliance, tax, audit, accounting, or professional advisers
- Regulators, courts, government authorities, law enforcement agencies, or dispute resolution bodies
- Any party authorised by you or required by applicable law

We aim to share only the information necessary for the relevant purpose.

9. International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.
Where required, we will take appropriate measures to protect your personal data, including contractual, technical, and organisational safeguards.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

- Secure data storage systems
- Encryption where appropriate
- Access controls and user permissions
- Password protection and two-factor authentication
- Network security and monitoring tools
- Staff training and confidentiality obligations
- Internal policies for handling personal data
- Physical and electronic security controls

However, no system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and notifying us immediately of any suspected unauthorised access.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
We may retain certain records for legal, regulatory, AML, tax, audit, dispute resolution, fraud prevention, or business record purposes.Where data is no longer required, we will delete, anonymise, or securely dispose of it in accordance with our internal policies and applicable requirements.

12. Your Rights

Depending on your country of residence and applicable data protection laws, you may have rights to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to certain processing activities
Request restriction of processing
Request transfer of your data
Withdraw consent where processing is based on consent
Opt out of marketing communications
Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: support@cfx.trade
‍We may ask you to verify your identity before processing your request.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, tools, or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or data protection practices.
The latest version will be published on our website. If we make material changes, we may notify you through our website, email, platform notice, or other appropriate channels.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us at:
CFX Trade Privacy Team
Email: support@cfx.trade